New Monday Hours 9AM to 5PM

About Us

WHO WE ARE

The Basin opened in 2001 with 4 staff, our goal was to build a great team and an awesome salon culture that was noticeable as soon as you walked through the door. We have now grown to a team of over 20 and that culture is still as strong as ever. Our salon is relaxed and professional. We take pride in doing the little things right, to be sure that every aspect of your visit is enjoyable. This includes our customer friendly trading hours. We are open,

Monday 9.00 AM – 5:00 PM
Tuesday 8.30 AM – 8:30 PM
Wednesday 8.30 AM – 9.00 PM
Thursday 8.30 AM – 9.00 PM
Friday 8.30 AM – 5:30 PM

HAIR SERVICES

We have experts in all areas.  At The Basin we offer fabulous cutting, colouring, styling, perming and straightening. We listen carefully to your preferences and concerns and take great care to explore what really suits you. You can choose from three level of experience, stylist, senior stylist and principal stylist when selecting a service to suit your style and budget.

EDUCATION

To maintain our high standards of customer care, The Basin runs continuous staff training programs. Our training programs have become so renowned that we now educate hairdressing talent from all over Australia and overseas. We pride ourselves in having stylists who are experts in many areas of cutting, colouring and styling. We see our team as EXPERTS IN DIVERSITY.

FEEDBACK

We always welcome and appreciate your feedback and look forward to developing an ongoing relationship with you.

The Basin haircutters is a group of highly trained, inspired individuals who deliver total Haircare solutions with utmost professionalism and genuine kindness whilst giving every client an outstanding customer experience by continually exceeding expectations.

Salon Policies

  • The basin requires 24 hours notice for cancellations otherwise a cancellation fee many be charged.
  • Our number one concern is that our clients leave happy, if you are not 100% satisfied we will redo your service free of charge.
  • Our pricing structure reflects the training and practical experience of our stylist team.  Clients are able to choose a service to suit their style and budget. 
  • If you would like an accurate quote prior to the commencement of your service please ask your stylist to provide this for you.
  • We take a $100 deposit for extended services such as smoothing treatments and group booking. The deposit is credited towards your service in the salon. The deposit is non-refundable if cancellations are made less than 24 hours prior to your services.
  • We take pride in doing the little things right so that every aspect of your visit is enjoyable and that you are 100% satisfied with the service that you have received.  If this is not the case please do not hesitate in contacting the salon.
  • Basin Haircutters accepts VISA, Mastercard, and EFTPOS. Complimentary consultations are available. Cheques are not accepted.  All prices include GST.
  • We kindly ask that you provide us with 24 hours notice to cancel any appointment.